Q. Are you bonded
A. Yes, we are fully bonded and insured. A copy is available upon request.
Q. How long is each
A. Each pet care visit lasts approximately 30 minutes. How we spend our
time with your pet will be determined during your initial Meet and Greet
session and is customized to meet you and your pet’s individual
Q. What type of
payment do you accept and when will I be charged.
A. For your convenience and security we only accept checks or will send you
a PayPal e-bill. We apologize,however CASH WILL NOT BE ACCEPTED. All checks are
to be made out to Peace Valley Pet Care and be received on or before the time
of your scheduled appointment.
Q. Do you have boarding
A. No, we believe in in-home care.
Q. Will it be the
same person every time I schedule?
A. Yes, you and your pet will be assigned one primary pet sitter, however,
there will be times when that person may not be available. In that instance,
you will be notified and we will provide you with another equally qualified
pet sitter who will have all the information about your home and pets.
Q. What if I have
an emergency and need pet care service on short notice?
A. Ideally, we request that you schedule with us a week in advance. However,
should there be an emergency, please call us and we will do our best to
accomodate your needs based on our availabity.
Q. Are you able
to administer medication and/or give injections?
A. Yes, we can give medication in food or a pill pocket only. We welcome
most animals with special needs, please call (215-230-7007) for more
Q. Do I keep a key
on file with you?
A. Yes, two copies of all keys are required to access your home and pet
which should be given to us during your initial Meet and Greet session.
Your keys will be kept in an electronic safe for your security. There
is a $20.00 pick up fee if keys are not available at the initial meet
and greet and we have to return to pick them up.
Q. I have a limited
pet care budget. Can you provide half the time for
half the cost?
A. We pride ourselves in guaranteeing that your pet will receive the
best quality and individualized attention for a full 30 minutes. You
may find your limited pet care budget better spent on maintaining your
Q. My pet has a
history of being aggressive – will you accept
her as a client?
A. We will interview you and your pet in person to determine if there
is a good fit between your pet and our services. If additional visits
are needed to socialize your pet then you will need to be present at
all visits and pay the normal service fee until your pet is socialized.
If we feel that it is unsafe to perform a service, we reserve the right
to discontinue service.